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Changing to Telos ID Channeling Services: What You Need to Know

By Dawn E. Lucini •  August 28, 2013

A growing number of airports are considering changing their designated aviation channeling (DAC) service provider.  The advantages of switching to the Telos ID DAC can include lower costs, enhanced security and services, and greater visibility into costs and fees.

At the same time, many airport security and operations officials are anxious to know what’s involved in making the change. What do they need to do in order to prepare to switch to a new provider?  We asked Bonnie Hankins, airport security coordinator for Sacramento International Airport (SMF), what advice she would have for airports considering the switch to the Telos ID DAC.  Here’s what she told us:

  1. Be prepared to do some data checking and scrubbing.  Hankins points out that an airport’s historical information comes from TSA, not from the previous channeler, so they should plan on reviewing it for possible inaccuracies that may have been introduced along the way.  “We discovered some discrepancies that we hadn’t anticipated, so plan on spending some time reviewing and scrubbing your data when you get it from TSA.”
  2. Do end-to-end testing with real data before going live.  Hankins explains that they did extensive off-line testing with fictitious names, but also followed that with end-to-end testing of real enrollments with TSA.  “That gave us the assurance that the actual system worked with real data, from us to TSA and back to us.  So when we flipped the switch and made the Telos ID DAC system operational at SMF, it was completely seamless.”
  3. Be prepared for things to move faster.  It’s entirely possible that many airports’ hiring and vetting processes currently move at a pace set by the incumbent channeler.  But with Telos ID, Hankins seriously stresses the importance of being ready for applications to be processed and results returned much faster.  One of those speed-related benefits for SMF has been fewer unclassifiable prints, which can take up to six weeks to process manually.

You can learn more about SMF’s experiences with Telos ID DAC in this in-depth case study.

Making any change to the way you do business can be unsettling.  But Telos ID strives to ensure a smooth cutover with minimum hassle.  As another of our DAC customers put it, “Switching over to the new service has been a no-brainer!”  We hope we can make the switch just as easy for you.

Dawn E. Lucini

Dawn E. Lucini

Dawn Lucini is the director of aviation security at Telos ID. Follow her on Twitter: @DawnLucini See full bio...

The Empower and Protect Blog brings you cybersecurity and information technology insights from top industry experts at Telos.

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